Management of Actual and Potential Aggression Training (MAPA)

Also known as Distress Reaction Management Training and Conflict Management Training.

Identify and respond appropriately to aggressive and violent behaviour.

Suitable for: Care home staff, nursing staff, those working in the voluntary sector, and anyone else that would like to learn how to deal with aggression in the workplace.

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Be able to de-escalate and manage conflict in the workplace through the application of empowering strategies and techniques.


  • Be able to anticipate and therefore prevent aggressive behaviour occurring, reducing the risk of violence.
  • Evaluate the levels of risk through assessment.
  • Be able to apply pre-cautionary measures.
  • Understand the various models of communication.
  • Understand the impact of verbal and non-verbal communication.
  • Gain an understanding on de-escalation techniques, and how to apply these.
  • Understand the difference in restrictive and non-restrictive intervention, as well as what and when is appropriate.
  • Be able to choose the correct and most appropriate course of action.
  • Understand current legislation in regard to the use of force.

At the end of the course delegates should be able to:

  • Prevent, anticipate and reduce the risk of violent and aggressive behaviour occurring by diffusing tension.
  • Recognise and manage feelings and actions that lead to unsafe behaviour.
  • Be confident and know how to act during conflict.
  • Explain the de-escalation techniques and when to apply them.
  • Demonstrate appropriate use of force and explain when to use physical restrictive and non-restrictive intervention.

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£120.00 (including VAT)


9:30am – 3:30pm



Kingsbridge Training Academy

10 Falcon Way, Boucher Road,

Belfast, BT12 6SQ

6 CPD Hours